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Privacy Policy

_Last updated: 14-12-2025

Star Engineering (“we”, “our”, “us”) is committed to protecting the privacy of its customers and users in accordance with RBI Payment Aggregator guidelines, the Information Technology Act, 2000, and applicable Indian laws.

1. Information We Collect

We may collect the following information for lawful business purposes:

  • Name, mobile number, email address

  • Billing and shipping address

  • Business details such as company name and GST number

  • Transaction details related to payments

  • Technical data such as IP address, browser, and device information

2. Payment Information

All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

We do not store, process, or retain any sensitive financial information such as card details, CVV, UPI PINs, or net banking credentials.

3. Use of Information

Collected information is used strictly for:

  • Processing payments, refunds, and cancellations

  • Order confirmation and invoicing

  • Customer support and communication

  • Legal, regulatory, and accounting compliance

  • Fraud prevention and security monitoring

4. Data Sharing & Disclosure

  • Customer data is shared only with Razorpay, banking partners, and government authorities when legally required.

  • We do not sell, rent, or trade personal data to third parties.

5. Data Security

We implement reasonable security practices and procedures to protect customer data against unauthorized access, misuse, loss, or disclosure.

6. Data Retention

Personal data is retained only for the duration necessary to fulfill business, legal, and regulatory requirements, as mandated by RBI and applicable laws.

7. User Rights

Users may request access, correction, or deletion of their personal information by contacting us at business.stareng@gmail.com

8. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be effective upon posting on our website.

9. Contact & Grievance Redressal

In compliance with RBI guidelines, users may contact us for privacy-related concerns:

Grievance Officer: Ayan Ansari

Email: techxayan@gmail.com

Phone: 9167157917

Address: Mumbai

Response Time: Within 48 working hours