Privacy Policy

1. Scope

This Privacy Policy explains how STAR ENGINEERING collects, uses, shares, and protects information when you visit our website, use our portals, request quotations, place orders, submit enquiries, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information you provide

• Contact details: name, company name, email address, phone number, and address when you submit an enquiry, request a quote, or create an account.
• Business & order details: purchase order information, delivery/dispatch details, GST/company details (if applicable), product specifications, and communications.
• Account/portal information: login verification (OTP or other methods as applicable), and preferences.
• Support content: messages, attachments, and feedback you choose to send us.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent, referral URLs, and interactions to maintain performance and security.
• Cookies & similar technologies: used to remember settings, improve user experience, and understand traffic patterns.

2.3 Payment information (Manual payments today; gateway optional in future)

Current payment method: At present, we typically accept payments/collections through manual methods such as bank transfer (NEFT/RTGS/IMPS), UPI, cash, cheque, or other offline banking channels, as agreed with the customer.

For these manual payments, we may collect and store limited details necessary for billing, reconciliation, and compliance, such as payer name, bank reference/UTR, transaction date, amount, and invoice/receipt mapping.

Future option: In the future, we may enable online payments via a third-party payment gateway or banking partner. If enabled, payments would be processed by the gateway and governed by their policies and applicable regulations. We would not store full card details (such as complete card number or CVV) on our servers. We may receive payment status and reference IDs to confirm the transaction.

3. How We Use Your Information

• To provide and operate our Services (quotations, orders, dispatch, invoices, receipts, ledgers, support).
• To communicate with you regarding enquiries, quotations, orders, delivery updates, and service notices.
• To maintain accounting records, reconcile payments/collections, and prevent fraud.
• To improve the website/portals, troubleshoot issues, and enhance security and performance.
• To comply with legal obligations and enforce our terms/policies.
• With consent (where required), to send updates about products and services.

4. Grounds for Processing

We process personal information only when we have a valid reason, including:

• Performance of a contract (e.g., fulfilling orders, providing quotations and service).
• Legitimate interests (e.g., business operations, security, preventing fraud, improving services).
• Compliance with law (e.g., tax, accounting, regulatory, and legal obligations).
• Consent (e.g., marketing communications where required).

5. Sharing of Information

We do not sell your personal information. We may share information only as necessary:

• Service providers: hosting, email/SMS/OTP providers, analytics, customer support tools, and security services.
• Banking/payment partners: to reconcile transactions and, if enabled in future, to process online payments.
• Logistics/transport partners: for pickup, delivery, and shipment tracking.
• Legal and compliance: if required by law, court order, or to protect rights, safety, and security.
• Business transfers: in case of merger, acquisition, restructuring, or asset sale.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this Privacy Policy, including legal, accounting, and compliance requirements.

• Order, invoice, receipt & accounting records: retained as required under applicable tax and accounting laws.
• Support communications: retained to resolve issues and improve service quality.
• Security logs: retained for a limited period for security and fraud prevention.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking Technologies

Cookies help us provide a better experience. We may use:

• Essential cookies for site/portal functionality and security.
• Preference cookies to remember your settings.
• Analytics cookies to understand usage and improve the Services.

9. Your Rights & Choices

Depending on applicable law, you may have rights to access, correct, update, or delete your personal information.

• Access & correction: request a copy or correction of your data.
• Deletion: request deletion where legally permissible.
• Marketing opt-out: unsubscribe from promotional messages.
• Consent withdrawal: where applicable, you may withdraw consent.

10. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in India and may be transferred to other countries where our service providers operate.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

13. Contact / Grievance

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:

We aim to respond within a reasonable time and as required by applicable law.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.